General Information
Do you have any coupon codes?
Yes, when you sign up for our newsletter you'll get a welcome code offer for 10% off your first purchase. Please note that some products are excluded from this offer. Once you sign up for our newsletter, you'll be eligible for special promotions that we only offer to subscribers.
Do you buy sports memorabilia?
We are not a sports memorabilia shop so we don't regularly buy or appraise items. But if you have a retro apparel item or sports art please email us photos at hello(at)thesportgallery.com.
Do you sell gift cards?
Yes! You can purchase an e-gift card (to email or print out) or you can order a physical gift card. Gift cards are available in denomations of $10 to $1000.
What is The SPORT Gallery?
The "SPORT" in The SPORT Gallery refers to the historic and iconic SPORT magazine—the first general-interest sports magazine launched in 1946. We are the exclusive representative of the SPORT magazine archive and our concept the eras we represent (40s, 50s, 60s, 70s) align with the rich history of the magazine.
Shipping
How long will my order take to arrive?
All in-stock items ship within 1-2 business days (sometimes sooner depending on order volume, season, and product availability, we could ship your order in as quickly as 2 hours!). You'll see estimated transit times at checkout. Most orders ship via Canada Post. Orders shipping within Toronto may ship via same/next day delivery services Trexity or Mile1. International orders may ship via DHL. Please note that special order, pre-order, backorder, or custom prints will take longer to ship.
How much will shipping cost?
We offer free shipping on orders over $100 in Canada and $250 CAD in the USA. Other flat rate shipping prices are available for orders under those amounts. See our shipping page for pricing breakdown by shipping location. For the most accurate shipping cost, add your items to your cart and enter your address and you'll see the calculated shipping cost.
What countries do you ship to?
All orders ship from Canada, and we do ship to most countries via DHL or regular post. Please see our shipping page for more details. Once you hit the checkout you'll see shipping options for your country.
How do you package my order?
We package every order with the utmost care. Our in-store team carefully inspects each item before packaging and packages it with precision and care so that your order is perfect when you receive it. Any fragile items are package with padding and bubble wrap. Unframed prints are rolled and shipped in a heavy duty tube so that there is no risk of creases or bends.
My Order
How can I cancel my order?
Please email us in reply to your order confirmation to cancel your order. Please note once your order is processed it can no longer be cancelled. We can sometimes begin processing orders within 30 minutes.
How do I know if my order has been accepted?
Upon placing your order, you will receive an e-mail notification thanking you for your order. Check your junk mail folder. If you do not receive this notice contact us to verify that the order has been processed.
How do I know if my order has been shipped?
Once your order has been shipped you will receive a second e-mail notification. If you do not receive this email you can track your order on our website with your order tracking number.
What if my order is damaged during shipping?
In rare instances packages can be lost or damaged in transit. But no worries. All our products come with a 100% satisfaction guarantee. If you receive a damaged product or the wrong product, just contact us within 48 hours of the delivery and we’ll arrange for a replacement if the item is in stock, or a refund.
Returns and Exchanges
What is your exchange policy?
Orders can be returned for exchange or store credit within 14 days after receiving the order. Please note that we DO NOT offer refunds. Please note that you can bring an item back for store credit or exchange for free in store, but orders that require shipping will have a nominal return shipping fee apply.
Items can only be exchanged with proof of payment, and if they are in the original sale condition, with tags attached.
Can I exchange a gift?
Yes, if you have received a gift you may exchange/return it for credit or for another product.
In Store Gift Exchange
You can bring the gift back for exchange at our store in Toronto's Distillery District. To exchange a gift in store you must have some proof of purchase so our team can locate the original order to process the exchange. This can be a gift receipt or order email confirmation. If the gifter can provide an image of the receipt number and date that would be sufficient to locate the order.
Item Condition for In-Store or Mail Exchange
The item must be in its original sale condition with tags attached, no marks showing wear or odour (i.e. deodorant marks, smoke scent, etc). If you are exchanging a Football Town shirt you must return it with the original gift box it came in.
Exchanging a gift by mail
You will have to cover shipping charges to return the item. Once the item has been returned to us in its original condition your credit will be processed. Please be sure to include a proof of purchase with the shipment. This can be the original receipt or order number, image, or proof of date and time stamp for the purchase so we can locate the order in our system. Please take care in packaging the item for exchange, it should be shipped in proper protective materials and shipping box or poly mailer.
Can I bring back an item purchased online in-store?
Of course! Just bring a copy of your original order confirmation and the item back in its original condition with tags attached. Our in-store team will complete the exchange in store. You can bring it back for exchange for another item or size or get a gift card that never expires to use in the future online or in-store.
